Warranty Statement

Accent Wood Floors — Quality & Craftsmanship

Accent Wood Floors stands behind every project with a written limited warranty covering both our sanding & refinishing services and hardwood/LVP installation work. Download the full warranty statement below for complete coverage details, terms, and claim procedures.

Sanding & Refinishing

2-Year Warranty

  • Finish peeling & delamination
  • Lap marks & uneven sheen
  • Application defect coverage

Hardwood & LVP Installation

1-Year Warranty

  • Board separation & gaps
  • Loose or lifting boards
  • Subfloor prep defects
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ACCENT WOOD FLOORS

Quality & Craftsmanship — Warranty Statement

Limited Warranty Statement

Accent Wood Floors ("the Company") provides the following limited warranty on all sanding, refinishing, and hardwood/LVP installation services performed by our certified technicians. This warranty is extended to the original property owner identified on the project invoice and is non-transferable.

1. Sanding & Refinishing Warranty

  • Coverage Period: Two (2) years from the project completion date.
  • What is Covered: Peeling, flaking, or delamination of the finish coat caused by application error; visible lap marks or roller marks; uneven sheen across the refinished surface.
  • What is Not Covered: Normal wear and tear; scratches, dents, or gouges from furniture, pets, or foot traffic; damage from water, moisture, or humidity exposure; fading from UV/sunlight; finish breakdown due to improper maintenance or use of non-recommended cleaning products.
  • Maintenance Requirement: Customer agrees to use only manufacturer-approved hardwood floor cleaners and protective pads under furniture legs. Refinishing of previously coated floors may carry a reduced warranty period.

2. Hardwood & LVP Installation Warranty

  • Coverage Period: One (1) year from the project completion date.
  • What is Covered: Separation or gaps at board joints caused by improper nailing/acclimation; loose or lifting boards; transitions or trim that detach due to installation error; visible subfloor irregularities caused by inadequate preparation.
  • What is Not Covered: Buckling, cupping, or crowning due to moisture, humidity, or subfloor conditions not disclosed prior to installation; natural expansion/contraction of wood products; damage from flooding or plumbing leaks; defects in manufacturer materials (covered under the manufacturer’s separate warranty).
  • Acclimation Notice: Solid hardwood must be acclimated on-site for a minimum of 72 hours at normal living conditions prior to installation. Skipping acclimation voids the gap/separation warranty.

3. General Warranty Terms

  • To make a warranty claim, the customer must contact Accent Wood Floors within the coverage period and provide the original invoice or project number.
  • A technician will inspect the affected area within 10 business days. Approved repairs will be performed at no cost to the customer.
  • This warranty covers repair or re-performance of the affected work only and does not cover replacement of materials, relocation of furniture, or consequential damages.
  • Warranty is void if the floor is altered, repaired, or refinished by another party, or if damage results from misuse, neglect, or acts of God.

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Accent Wood Floors | Chicagoland Hardwood Flooring Specialists | (630) 470-2641

This document constitutes the complete and exclusive warranty statement.